Orders


How do I know if my order is placed successfully?

Once your order is successfully placed, you will receive a confirmation email which will contain all the order details

How do I cancel my order?

You can cancel an order before any items in the order is shipped. To cancel an order, contact us here or eMail : buyindiaglobal@gmail.com

How do I know my order has been shipped?

If you are registered with your website, you can check the status of your order anytime here (you should be logged in to access this link). You will receive an email when your items are shipped. Courier name & tracking number will be mentioned in the notes section

What if I don’t receive any email regarding my order?

Contact us here or eMail : buyindiaglobal@gmail.com with the order number, we will get back to you soon.

Can I purchase in bulk (or) Can I place a wholesale order?

Kindly contact us here or eMail : buyindiaglobal@gmail.com with your requirement, we will get back to you soon.

Shipping


What are the shipping charges?

Shipment cost is calculated automatically based on the weight of items you have in cart and the shipping method you have chosen. We deliver worldwide. We offer different shipping methods (Economy for all countries, Standard for selected countries).

Are there any hidden cost on items?

There are NO hidden charges. Product cost includes all the taxes (not destination country’s customs duty (if any)). The price you seen on the product page is exactly what you would pay (Shipping charges will apply additionally).

Do I have to pay customs duty when I receive my item?

Each country have different threshold limit for maximum parcel value. If parcel value exceeds the limit, they might charge customs duty accordingly. It depends upon which country you live and their law. BuyIndiaGlobal.com is not responsible for this, buyer have to take care of this

How long does it take for my order to arrive?

Delivery time depends on the shipment method you chose. Economy shipment method is via India Post – Register Airmail, which will take 15 to 25 working days to deliver from date of dispatch. Standard shipment method is via India Post – Speed Post, which will take 10 to 15 working days to deliver from date of dispatch.

We dispatch most of our orders within 3-5 working days from the order date. If there is a delay in dispatch, we will inform you.

If your order is not delivered in above said days (based on shipment method), kindly contact us here or eMail : buyindiaglobal@gmail.com with the order number.

Note : Sometimes, delivery may take longer due to holidays, customs delay, bad weather and other unforseen circumstances.

Will you refund my shipping charges on cancelling an order?

  • If the order is cancelled before shipment, lost or un-delivered in the period mentioned, we will refund the complete order amount including any shipping charges
  • If you return an order delivered to you, original shipping charges will not be refunded

How do I track my order?

“Shipment” email will be sent to you once the items in your order is shipped. Tracking number and name of courier partner will be provided in notes. Use the tracking number to track the order status at our courier partner’s website. Sometimes tracking details will take 2 to 3 days to update, based on the courier

Note : For economy shipping method : Register Airmail, some countries are not providing live tracking. For standard shipping method, live tracking is available to all countries

What do I do when there is a delay in delivery?

If the parcel is sent via India Post : Register Airmail / India Post : Speed post, please visit the your nearest post office and inquire with the tracking number provided.

If you don’t receive enough information (or) if you face any other issues regarding delivery, contact us here or eMail : buyindiaglobal@gmail.com with the order number, we will be happy to help you.

Payments


What are the available payment methods?

  • PayPal. It is the safest and convenient mode of payment

Is it safe to use my credit/debit card for purchase on BuyIndiaGlobal.com?

Our payment gateway is 100% safe and secure. All the transactions are processed over a secure encrypted connection

What should I do if my online payment fails?

Please check whether the information provided are correct. If your payment still fails, contact Paypal here

Cancellations


What is BuyIndiaGlobal.com’s cancellation policy?

You can cancel an order until any of the item in the order is dispatched. Any amount you paid will be refunded to you via Paypal. Any buyer who cancel the orders often will be considered as fraudulent, and he/she will be blocked from making any purchase further.

Returns & Refunds


What is BuyIndiaGlobal.com’s return policy?

We assure you that all products sold on BuyIndiaGlobal.com are brand new and 100% genuine. In case there is an issue with the product you have received, report within 7 business days of delivery date(provided as per our courier partner).

Only unused, unwashed, unaltered products(in their original condition) with original tags & packaging will be accepted.

Invoice copy must be included in the package.

Package should not be tampered.

Refund / exchange will be initiated within 2-3 business days once the unused items are received back as stated above.

Our customer care executive may request photos of package / item before processing the return.

Read below for additional details.

What are the eligibility for returns?

  • Damaged product
  • Unhappy with product quality
  • Product that is different from the description. Note : Few details about the product might be given in title & sub-title. Also read description before purchasing any product
  • All these issues should be reported to us within 7 business days of delivery date(provided as per our courier partner)

What are the eligible products for returns?

Products that are mentioned with “Returns not accepted” in description are not eligible. All other items are eligible

How do I return a product?

  • Place your item(s) in its original packaging as per our policies mentioned above
  • Please mention your name, order number and mobile number on top of the package and insert the original invoice
  • Send the package via standard courier. Email us (buyindiaglobal@gmail.com) the scan copy / photo of courier slip and courier tracking details. Mention the order number in email title

Where should I send my return?

All returns must be sent to the address specified in the package

How long would it take to receive the refund for return?

We take up to 2 business days to process the refund once we receive the product. Once refund is processed, it can take up to 15 business days for you to receive your refund

Do you accept exchanges instead of refund?

Yes, but subject to availability of products and order value

Why was my order cancelled?

Your order may have been cancelled because of any of the following reasons : We will contact you if all (or) part of your order is cancelled (or) if any additional information is required to process your order.

  • Non-availability of the product(s)
  • Inaccuracies or errors in pricing or order information
  • Not able to get clarification from you regarding the order (if required)

When are returns not possible?

There are certain scenarios, where it is difficult for us to process returns :

  • Return request is made after the mentioned time frame (7 business days from delivery date(as per our courier partner))
  • Product is damaged because of use (or) product is not in same condition as you receive it
  • Defective products which are not covered under manufacturer’s warranty
  • Any item which has been used
  • Items that are returned without original packing or invoice

How would I get the refund?

We will refund via Paypal