How do I know if my order is placed successfully?
Once your order is successfully placed, you will receive a confirmation email which will contain all the order details
How do I cancel my order?
You can cancel an order before any items in the order is shipped. To cancel an order, contact us here or eMail : firstname.lastname@example.org
How do I know my order has been shipped?
If you are registered with your website, you can check the status of your order anytime here (you should be logged in to access this link). You will receive an email when your items are shipped. Courier name & tracking number will be mentioned in the notes section
What if I don’t receive any email regarding my order?
Contact us here or eMail : email@example.com with the order number, we will get back to you soon.
Can I purchase in bulk (or) Can I place a wholesale order?
Kindly contact us here or eMail : firstname.lastname@example.org with your requirement, we will get back to you soon.
What are the shipping charges?
Shipment cost is calculated automatically based on the weight of items you have in cart and the shipping method you have chosen. We deliver worldwide. We offer different shipping methods (Economy for all countries, Standard for selected countries).
Are there any hidden cost on items?
There are NO hidden charges. Product cost includes all the taxes (not destination country’s customs duty (if any)). The price you seen on the product page is exactly what you would pay (Shipping charges will apply additionally).
Do I have to pay customs duty when I receive my item?
Each country have different threshold limit for maximum parcel value. If parcel value exceeds the limit, they might charge customs duty accordingly. It depends upon which country you live and their law. BuyIndiaGlobal.com is not responsible for this, buyer have to take care of this
How long does it take for my order to arrive?
Delivery time depends on the shipment method you chose. Economy shipment method is via India Post – Register Airmail, which will take 15 to 25 working days to deliver from date of dispatch. Standard shipment method is via India Post – Speed Post, which will take 10 to 15 working days to deliver from date of dispatch.
We dispatch most of our orders within 3-5 working days from the order date. If there is a delay in dispatch, we will inform you.
If your order is not delivered in above said days (based on shipment method), kindly contact us here or eMail : email@example.com with the order number.
Note : Sometimes, delivery may take longer due to holidays, customs delay, bad weather and other unforseen circumstances.
Will you refund my shipping charges on cancelling an order?
How do I track my order?
“Shipment” email will be sent to you once the items in your order is shipped. Tracking number and name of courier partner will be provided in notes. Use the tracking number to track the order status at our courier partner’s website. Sometimes tracking details will take 2 to 3 days to update, based on the courier
Note : For economy shipping method : Register Airmail, some countries are not providing live tracking. For standard shipping method, live tracking is available to all countries
What do I do when there is a delay in delivery?
If the parcel is sent via India Post : Register Airmail / India Post : Speed post, please visit the your nearest post office and inquire with the tracking number provided.
If you don’t receive enough information (or) if you face any other issues regarding delivery, contact us here or eMail : firstname.lastname@example.org with the order number, we will be happy to help you.
What are the available payment methods?
Is it safe to use my credit/debit card for purchase on BuyIndiaGlobal.com?
Our payment gateway is 100% safe and secure. All the transactions are processed over a secure encrypted connection
What should I do if my online payment fails?
Please check whether the information provided are correct. If your payment still fails, contact Paypal here
What is BuyIndiaGlobal.com’s cancellation policy?
You can cancel an order until any of the item in the order is dispatched. Any amount you paid will be refunded to you via Paypal. Any buyer who cancel the orders often will be considered as fraudulent, and he/she will be blocked from making any purchase further.
Returns & Refunds
What is BuyIndiaGlobal.com’s return policy?
We assure you that all products sold on BuyIndiaGlobal.com are brand new and 100% genuine. In case there is an issue with the product you have received, report within 7 business days of delivery date(provided as per our courier partner).
Only unused, unwashed, unaltered products(in their original condition) with original tags & packaging will be accepted.
Invoice copy must be included in the package.
Package should not be tampered.
Refund / exchange will be initiated within 2-3 business days once the unused items are received back as stated above.
Our customer care executive may request photos of package / item before processing the return.
Read below for additional details.
What are the eligibility for returns?
What are the eligible products for returns?
Products that are mentioned with “Returns not accepted” in description are not eligible. All other items are eligible
How do I return a product?
Where should I send my return?
All returns must be sent to the address specified in the package
How long would it take to receive the refund for return?
We take up to 2 business days to process the refund once we receive the product. Once refund is processed, it can take up to 15 business days for you to receive your refund
Do you accept exchanges instead of refund?
Yes, but subject to availability of products and order value
Why was my order cancelled?
Your order may have been cancelled because of any of the following reasons : We will contact you if all (or) part of your order is cancelled (or) if any additional information is required to process your order.
When are returns not possible?
There are certain scenarios, where it is difficult for us to process returns :
How would I get the refund?
We will refund via Paypal